PDS Tech Inc IT - Tech-support 3_Non-Cleared in Annapolis, Maryland
PDS Tech, Inc. is seeking IT - Tech-support 3_Non-Cleared
This position is responsible for the incident management of customers within the CAS Operational environment.
This position is responsible for diagnosing failures of systems and networks and performing actions to resolve basic technical queries from company CAS customers and Business Units.
Monitors network management system and engages telecom providers to drive restoral efforts.
Tracks incident details and keeps information updated in the incident management tool in a timely manner with accurate information.
Solves systems and network problems/questions with limited scope and complexity.
Applies technical knowledge to oversee high availability IP networks, messaging systems, and Air to Ground data communications equipment and systems.
Identifies resolutions of routine technical queries from company CAS customers and CAS Business Units.
Takes guidance from other team members or management to resolve less routine issues.
Works with Senior Team Members to resolve moderate to complex issues with critical customer services. May take the lead role in resolving less complex issues.
Uses discretion to interpret and apply established processes. Errors could cause prolonged or wider spread failures.
Monitors and troubleshoots system performance, troubleshoots, resolves, or escalates network issues.
Understands deployment, configuration, and maintenance routines and develops tools to make the process more efficient.
Participates in network solutions design and configurations.
Analyzes issues and provides customers with guidance to resolve problems
Individual job duties may vary.
This is a 24 x 7 365 Operation Center which requires working some weekends and holidays.
Strong Customer Service skills
Knowledge of TCP/IP networking protocols, computer hardware and software interconnection and interfacing.
Knowledge and understanding of ITIL/ITSM concepts and practices.
Experience troubleshooting Cisco devices.
Experience with HSRP/BGP routing protocols.
This position requires AA/AS degree or other 2-year post high school training with a minimum of 1-2 years of relevant experience OR
HS Diploma/GED with 2 years of experience
Must be authorized to work in the U.S. without sponsorship now or in the future. The company will not offer sponsorship for this position.
Knowledge of Remedy, Netcool, Office 0365, ServiceNow the company Technologies company, is a leader in technologically advanced and intelligent solutions for the global aerospace and defense industry.
PDS has the capabilities, comprehensive portfolio, and expertise to solve customers toughest challenges and meet the demands of a rapidly evolving global market.
PDS, is a leader in technologically advanced and intelligent solutions for the global aerospace and defense industry.
PDS has the capabilities, comprehensive portfolio and expertise to solve customers toughest challenges and to meet the demands of a rapidly evolving global market. PDS Diversity & Inclusion Statement: Diversity drives innovation; inclusion drives success.
We believe a multitude of approaches and ideas enable us to deliver the best results for our workforce, workplace, and customers. We are committed to fostering a culture where all employees can share their passions and ideas so we can tackle the toughest challenges in our industry and pave new paths to limitless possibility.
WE ARE REDEFINING AEROSPACE.
Nothing matters more to PDS than our strong ethical and safety commitments.
As such, all U.S. positions require a background check, which may include a drug screen.
All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or other legally protected status.