PDS Tech Inc Customer Order Specialist in Ashburn, Virginia

PDS Tech, Inc. is seeking a Customer Order Specialist in Ashbun, VA.

Summary:

Order Processing: 60%

  • Process customer orders, quotations, initial order receipts, order entry, sourcing escalation, backorders, general logistics, etc. for aircraft parts and services in response to customer needs.

  • Provide requested information on part availability, cost, sourcing, returns, discrepancies, transportation, delivery, and follow up to meet customer expectations.

Relationship Building: 20%

  • Engage in basic level relationship-building with customers emphasizing the positive services and qualities of the Satair Group to encourage customer confidence and grow the business.

  • Identify alternative solutions and steer customers to proper sources for required material to ensure complete customer service and satisfaction.

Technical Support: 10%

  • Support Sales and Finance debt account reconciliation efforts to help maximize company profitability.

  • Respond to technical inquiries utilizing Technical Documentation and liaising with technical and engineering departments to respond to customer inquiries.

Qualified Experience / Skills / Training:

Education:

  • An Associates Degree in Business, Sales Administration or a related field or an equivalent combination of education and experience is required.

Experience:

  • 2-3 years of customer service experience in a fast-paced environment is required.

  • Experience in the aviation industry or military support environment is preferred.

Knowledge, Skills, Demonstrated Capabilities:

  • Ability to respond to customers with efficiency and engage in positive interpersonal exchanges with customers, managers and team members.

  • Ability to understand and follow Export Compliance regulations required.

  • Ability to reference Technical Documentation and provide information requested by customers.

  • Knowledge of aircraft parts would be advantageous.

  • Has demonstrated a high professional integrity and ethical standards.

  • Has demonstrated a high level of energy, persistence and "can do" attitude.

  • Detail oriented and self-driven.

Communication Skills (Spoken, Written, Influencing, Proficiency in Other Languages):

  • Strong command of English, written and verbal.

  • Knowledge of other languages highly desirable (German, French, Spanish, etc).

Technical Systems Proficiency:

  • PC literacy, including intermediate word processing, spreadsheet, and database skills.

  • Basic knowledge of Microsoft Office Suite (Word, Excel, Power Point, Outlook, ...)

  • Basic knowledge of SAP, preferred

Travel Required:

  • Up to 5 % Domestic and International

Eligibility:

  • Able to work in the US without a current or future need for visa sponsorship

Clearance:

  • None

Decision Making, Complexity:

  • Able to provide answers to complex technical inquiries related to ordering airplane parts and services.

  • Able to decide to escalate order processing and material sourcing issues to management.

Job Dimensions, Contributions to Success:

  • Able to respond to customers with efficiency and engage in positive interpersonal exchanges with customers to build confidence in the Satair Group.

  • Able to efficiently process orders in order to contribute to overall company profitability.

All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or other legally protected status.