Job Information
PDS Tech Inc Service Dispatcher in Ashburn, Virginia
Job Title: Service Dispatcher/Coordinator
Location: Ashburn, VA 20147
Job Overview: Are you a proactive problem-solver with a knack for organization and a passion for customer service? Join our team as a Service Dispatcher/Coordinator in Collierville, TN, where you'll play a vital role in ensuring that our operations run smoothly and efficiently. In this dynamic position, you'll be the central hub for all service-related activities, from managing incoming customer calls to dispatching technicians and coordinating schedules. Your ability to leverage technology will help enhance communication, streamline operations, and elevate the overall customer experience.
Why This Role Matters: As a Service Dispatcher/Coordinator, you are the linchpin that connects our service team with our customers. Your efforts directly impact the success of our operations and the satisfaction of our clients. If you're looking for a role where your organizational skills, attention to detail, and ability to think on your feet will shine, this is the perfect opportunity.
Key Responsibilities:
Coordinate & Dispatch: Efficiently schedule and dispatch service technicians, ensuring that work orders are communicated clearly and completed on time.
Optimize Routes: Strategically manage and optimize technician routes to maximize productivity and minimize downtime.
Collaborate with Leadership: Work closely with the Service Manager and Service Operations Lead to create bi-weekly technician schedules and address any operational challenges.
Drive Performance: Actively participate in daily DMB meetings to discuss key performance indicators (KPIs), identify areas for improvement, and ensure that all best practices are followed.
Administrative Excellence: Assist with marketing tasks, maintain accurate customer files and billing records, and support overall branch efficiency.
What We’re Looking For:
Educational Background: High School Diploma or GED is required; a Bachelor’s degree in a related field is a plus.
Experience: Ideally, 0-5 years of experience in the HVAC service industry.
Tech Savvy: Strong proficiency in Microsoft Office Suite, Salesforce, and SAP is essential.
Skills: Exceptional organizational abilities, excellent communication skills, and a proactive approach to problem-solving.
What We Offer:
Professional Growth: An environment where you can apply your skills and grow within the organization.
Team Collaboration: A supportive team that values your input and expertise.
Impactful Work: A role that directly contributes to the success and efficiency of our operations.
Work Schedule:
Standard business hours with flexibility as required to meet operational needs.
How to Apply:
If you’re ready to take on a challenging and rewarding role where your contributions will be valued and recognized, apply today with your resume and a brief cover letter outlining your experience.
Join us and be a part of a team that’s dedicated to excellence in service and operational efficiency!
Pay Details: $22.69 per hour
Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.
Equal Opportunity Employer/Veterans/Disabled
To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://www.pdstech.com/candidate-privacy
The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:
The California Fair Chance Act
Los Angeles City Fair Chance Ordinance
Los Angeles County Fair Chance Ordinance for Employers
San Francisco Fair Chance Ordinance