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PDS Tech Inc Customer Service Associate in Auburn, Washington

PDS Tech, Inc. is seeking a Customer Service Associate Auburn, WA.

Summary:

  • Logistics, contract management, and customer relations

  • Coordinate directly with domestic and international customers via email and phone.

  • Effectively manage a large amount of communication and data while complying with internal and external process.

  • Manage customer inquiries regarding scheduling, quoting, and tracking of equipment repairs.

  • Process equipment returned for test/repair from customer.

  • Coordinate and create documentation of receipt and repair of equipment necessary to comply with federal policies and current procedures

  • Utilize enterprise system (SAP) to input or extract repair/material data.

  • Assists in interface with intra-company departments relative to warranty, credit, billing, etc. for repairs

Qualifications:

  • High School Diploma is the minimum education requirement

  • Strong email and MS office software skills

  • Ability to work day shift or afternoon shift

  • Strong organizational skills

PREFERRED:

  • Logistics experience preferred

  • SAP Experience

  • Data Entry

All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or other legally protected status.

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