PDS Tech Inc Data Analyst I in Austin, Texas
PDS Tech, Inc. is seeking a Data Analyst I.
- Strong data and analytic skills, knowledge of excel, numbers and data modeling. Knowledge of or experience working on subscription businesses a plus. Reporting and presentation skills a must. Looking for a person who has a passion for data and numbers. The successful candidate will turn data into information and insights that will help support business decisions. Work closely with the Data Analytics team and cross functionally in marketing to produce monthly & quarterly data driven marketing reports.
Duties and Responsibilities:
Interpret data, analyze results using statistical techniques and provide ongoing reports.
Develop and implement databases, data collection systems, data analytics and other strategies that optimize statistical efficiency and quality.
Acquire data from primary or secondary data sources and maintain databases/data systems.
Identify, analyze, and interpret trends or patterns in complex data sets.
Filter and “clean” data by reviewing computer reports, printouts, and performance indicators to locate and correct code problems.
Work with management to prioritize business and information needs.
Locate and define new process improvement opportunities.
Demonstrate understanding of the business and master data management concepts.
Process on average 25 files/month (files range from 100 rows to 7,000 rows)
Process on average 30 support tickets/day
Achieve SLA of 5 business days on Support ticket responses
Achieve SLA of 48 hours on data maintenance requests
Achieve SLA of 5 business days on major data change requests
Drive an increase in % first contact resolution for support tickets
Use resources (i.e. Tableau, Box, Sales Central) to validate data
Leverage existing knowledge of master data management (MDM) solutions & best practices
Data Processing - Excel
Support Tickets - Attention to detail, written and verbal communication organizational skills
Strong analytical skills
Demonstrated understanding of business
Demonstrated ability to manage through various customer situations
Seeking and acting on feedback from business partners
All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or other legally protected status.