Job Information
PDS Tech Inc Demand Planner II in Austin, Texas
PDS Tech, Inc. is seeking Demand Planner II
Job Summary:
The Sales Support Operations team at our company is looking for a dynamic and motivated candidate for the role of Customer Support Account Representative.
The position has a wide range of responsibilities focused on partnering with CSAMs on Account Management with a focus on execution.
This role requires an ambitious self-starter with a strong work ethic, solid analytic capability, strong leadership skills and excellent communication and collaboration skills.
It will involve a close partnership with CSAMs as well as other internal departments and Channel reseller partners directly.
They will also identify and lead process/system improvement opportunities inside Reseller Operations.
Description :
The position requires excellent understanding of the order cycle & execution process, within a dynamic and fast-moving environment.
The individual will be responsible for ongoing backlog management and process improvement in partnership with the CSAM.
On a day-to-day basis, the role requires collaboration with internal groups such as Supply Demand Execution, Logistics, Account Receivable, and Customer Support Account Managers in the execution, delivery, and payment of product.
Present key data, metrics and execution plan to Management and partners.
Education:
- Bachelor degree in Business, Mathematics or Engineering or equivalent experience in Operations/Supply Chain a plus.
Key Qualifications:
A successful candidate will have 1-3 years of Operations experience
Build and maintain effective working relationships with CSAMs, Channel reseller Partners, and internal departments
Attend regular calls and account reviews with Reseller Partners
Manage execution of the Order Flow Process with Resellers partners, from Order Booking through Delivery, to ensure optimal customer service levels are attained
Own post bill, backend business health metrics and KPI’s
Prioritizes workload, managing multiple and often competing tasks, and meets deadlines for a variety of deliverables
Identify and implement process improvement opportunities within Reseller Operations
Ability to think strategically and execute tactically, and persistent attention to detail
Ability to use data and analysis to make decisions and influence others
Ability to operate in a fast-paced environment quickly and effectively shifts gears to meet changing business requirements, and ability to rapidly understand complex business process
Expert with SAP and Excel, with the ability to assemble reports on a daily, weekly, monthly, and quarterly basis
Recognize pattern and root cause/sub-root cause analysis and provide feedback to management to improve processes that will enhance internal and external customer experience
Ability to think outside the box and influence with data-driven models; ability to change the thinking of, or gain acceptance of, others in sensitive situations
Excellent verbal and written communicator, with the ability to tailor the communications to the relevant audience
Detail-oriented and self-motivated; able to function effectively when working independently or in a team
Ability to maintain poise and a positive attitude in a challenging, fast-paced rapidly changing environment
Excellent presentation skills
Ability to represent our company externally at customer forums with professionalism
All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or other legally protected status.