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PDS Tech Inc Help Desk Support I in Austin, Texas

PDS Tech, Inc. is seeking a Help Desk Support I.

Job description:

  • Come join Hardware Engineering’s Tools and Data Analytics Team working on supporting internal users of our web applications! We are looking for an imaginative, resourceful and enthusiastic help desk consultant with an ability to Identify and suggest solutions to the users and improvements on the applications.


  • The ideal candidate will have a can-do attitude and will serve as the first point of contact for internal users seeking technical assistance. She/He will perform remote troubleshooting, walking the customer through the problem-solving process and direct unresolved issues to the next level of support personnel.

  • She or he must have a passion for supporting software users with cordiality, effectiveness, and efficiency. You should be able to bring insights to the engineering team based on customer feedback. Must also possess the ability to diagnose and resolve basic technical issues and good understanding of computer systems.

The Usual's:

  • Ability to multi-task and manage tasks with varying priorities;

  • Ability to work independently with minimal supervision;

  • Excellent verbal and written communication skills;

  • Willingness to learn;

  • Comfortable working in a multi-discipline, geographically dispersed team.

Education Details:

  • BA or BS degree.

The Must-Haves:

  • Proven experience as a help desk technician or other customer support role

  • Excellent communication skills

  • Customer-oriented and cool-tempered

All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or other legally protected status.