PDS Tech Inc Instructional Designer/Technical Writer in Austin, Texas
PDS Tech, Inc. is seeking an Instructional Designer/Technical Writer in Austin, TX.
This 12-month contract role will work in partnership with the Americas Sales and Operations Support (SOS) Logistics and Learning and Development teams to identify and document critical functional knowledge, including specific technical and general Operations skills needed for a successful onboarding experience in Logistics.
This role reports to the Americas SOS L&D Manager.
As an Instructional Designer/Technical writer, you are a strong, hands-on designer with demonstrated experience creating learning journeys centered on technical tools and processes.
You have in-depth knowledge of adult learning methodology and skills across a variety of learning applications and modalities, such as eLearning, on-demand, video-instructor led-training (VILT), instructor-led-training (ILT), blended learning, job aides, etc.
You’re well-versed in SME and stakeholder management, possess a blend of business and technical savvy, a love of process documentation, and solid project management experience.
Ideally, you also have direct experience in supply chain.
If you’re motivated to bring your talents and passions to this 12-month initiative, we'd love to hear from you.
Identify and document critical knowledge within the first 120 days of a New Hire’s onboarding across multi-role teams in the Logistics function
Identify, organize and validate relevant functional content related to Onboarding, including key systems, tools and processes
Assist in creating process documentation to close learning gaps where needed
Assist in building plans in web-based onboarding tool
Create journey templates for functional SME use
Create self-paced learning and other critical learning assets to meet learning needs
Support validating relevant content from other geographies as appropriate
Assist in crafting initial onboarding milestones/“check ins” to gauge onboarding efficacy
Gather supporting documents and organize content for uploading to a central repository
Act as a main liaison between functional SMEs and L&D throughout the project lifecycle
At least 5 years of relevant work experience in a corporate L&D organization as an instructional designer or technical writer, including Program/Project management experience
Strong instructional design skills, including audience and needs analysis; development of scope, design specifications, and performance-based objectives; technical documentation and program design; creation of broad learning modalities/platform exposure; and experience measuring, understanding, and communicating learning impact
Exceptional interpersonal, communication and writing skills and strong influencing ability
Demonstrated success working independently and in cross-functional teams
Outstanding flexibility, initiative, and enthusiasm for creating clarity within ambiguity
Bachelor's Degree; Master's degree preferred in Instructional Design or Technical Writing
Supply chain and/or Operations experience a plus
All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or other legally protected status.