PDS Tech Inc IT Field Support in Austin, Texas

PDS Tech, Inc is seeking a candidate for the IT Field Support located Austin, TX


  • Setting up equipment for new hires

  • Managing asset allocation using asset tracking software

  • Troubleshooting hardware and software across Windows and MacOS platforms

  • Providing support for O365 applications via administrative web console

  • Providing service, maintenance, repairs etc. for IT devices and peripherals (including printers)

  • Tracking inventory, cycle counting accessories and assets

  • Regularly stocking IT peripherals for customers

  • Administering employee mobile devices using mobile device management software

  • Driving communication, prioritizing and knowing when to escalate problems to onsite IT

2-5 years experience in:

  • Enterprise Office/Exchange 365 account administration

  • Previous experience deploying network based images

  • Previous experience managing workload through a task/ticket based support queue system

  • Experience deploying and troubleshooting Windows 10, MacOS, Android, and iOS at an enterprise level

  • Troubleshooting common desk/client-side network problems

  • Must be comfortable and able to lift, and deploy, 25lb desktop PCs and monitors at employee desks

All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or other legally protected status.