PDS Tech Inc People Support Specialist in Austin, Texas
PDS Tech, Inc. is seeking People Support Specialist in Austin, TX.
We’re looking for someone who is passionate about Human Resources and specializes in topics related to employment such as benefits, compensation, personal data, HR systems and web tools
We care for our client colleagues across US, Canada, and Latin America by providing answers and support, efficiently and effectively, and always keeping privacy in mind
Responsibilities may include:
Responsible for providing expert personal support to employees and managers across multiple lines of business and country locations.
Ensure employee inquiries are properly researched and handled in the most complete and professional way.
Connect with employees by phone and email to explore their needs and determine level of support required
Use your exceptional analytical skills to research and resolve complex and sensitive issues
Take ownership in the employee experience and contribute directly to the company culture for all employees
Obsess over the customer experience in every interaction
Document employee inquiries
Fluent in English; Spanish, Portuguese, or French is also preferred
You ideally have experience with Workday and ServiceNow knowledge, or have experience with other enterprise HR systems (Oracle, PeopleSoft, SAP, Workday, etc)
You have exceptional communication skills, both in composing thoughtful and caring written communication to team members, and sharing complex information in a supportive but clear way via the phone
You are a master at multi-tasking. You have the ability to make a personal connection and explore employee needs all while efficiently navigating resources, systems, and relevant data to resolve inquiries quickly
You understand the importance of discretion and confidentiality in the type of work we do. You practice this with the upmost integrity
You are a creative person who can capture trends and offer solutions. You see pain points as an opportunity to innovate and get better
You are a detail-oriented, organized individual with analytical skills who can pull, understand, and report on business metrics
You have previously worked with MacOS or have a strong desire to learn
Education and Experience:
You bring a minimum of 3 years related experience in employee support and have a strong working knowledge of the dependencies between company policies, benefits, payroll and HRIS. Or, you bring a minimum of 4 years of experience in customer service support and working knowledge of Human Resources
Bachelor’s degree or equivalent and relevant work experience
Experience with HRIS systems (Workday, Oracle, PeopleSoft, SAP, etc)
Experience with CRM system (ServiceNow is preferred)
Experience with Mac OS preferred
All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or other legally protected status.