PDS Tech Inc Call Center Representative in Bloomfield, Connecticut
PDS Tech, Inc. is seeking a Call Center Representative, in Bloomfield, CT.
Ability to speak French is strongly desired
Candidate must demonstrate a strong familiarity with computers and basic application familiarity.
Excellent customer services skills, including professional phone etiquette and the ability to handle difficult customer and trapped elevator passengers.
Excellent communication skills, including speaking, listening and writing as well as attention to detail and the ability to follow standard processes and procedures is a requirement.
Ability to attain and maintain department performance metrics (such as number of calls per hour, log-in / out times, quality monitoring).
Metrics and acceptable performance standards are established by management which reserves the right to modify them at any time.
Candidate must be able to adhere to assigned work schedules, including but not limited to assigned shift, hours and days off.
Candidate must also be able to work regularly scheduled weekends and holidays. Regular attendance, including the ability to start assigned shift on-time, is mandatory.
Candidate must possess the ability to type at least 25 wpm with accuracy.
Candidate must be able to work well in a call center and team environment and understand shift work and its requirements; including willingness to handle evening shifts, weekends and holidays.
All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or other legally protected status.