Job Information
PDS Tech Inc IT Field Support-Hardware/Windows in Carnegie, Pennsylvania
This Position is based out of Carnegie PA (Very close to Pittsburgh) The is position will require driving to other facilities and support those site in regards to Hardware and Software including IPADs and other IOS devices.
This a break/ fix position, replacing/swapping laptops etc not call center.
Clean driving record, reliable vehicle (and Insured) is necessary. May also drive company car if available.
The candidate should also have good business acumen as well maybe a little bit of supervisory experience and be able to work independently.
Job Description:
Primary responsibilities include but are not limited to:
Day to day upkeep of computers, networks, and tools as required by customers.
Maintain ticket closure SLAs within defined acceptable range.
Escalate tickets to appropriate teams and follow up to ensure successful resolution.
Keep an accurate inventory of systems and equipment in your coverage area.
Assist in execution of current year's budget as well as forecasting future budgets.
Support of team activities which may include traveling to other coverage areas to support your teammates.
Must adhere to company safety requirements as defined by American Water.
Other activities as required by team or local operating centers.
Required Skills:
Strong Written and Verbal Communication Skills, Strong Customer Service Skills,
Demonstrates analytical, problem-solving, planning, and risk management skills.
Troubleshooting, deployment and maintenance of Windows 7 and 10.
Experience troubleshooting IOS.
Strong Written and Verbal Communication Skills, Strong Customer Service Skills, demonstrates analytical, problem-solving, planning, and risk management skills.
Thorough knowledge of Microsoft Office products.
Troubleshooting, deployment and maintenance of Windows 7 and 10. Experience troubleshooting IOS and Android devices. Thorough knowledge of Microsoft Office products.
Knowledge of wide and local area networks, and associated hardware. Ability to lift up to 50 pounds is required.
All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or other legally protected status.