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PDS Tech Inc Customer Account Coordinator in Cedar Rapids, Iowa

PDS Tech, Inc. is seeking a Customer Service Associate, in Cedar Rapids, IA .

Job Summary

The Customer Account Coordinator is the principal customer contact for all orders and administration of customer sales orders, related information and processes from contract award through closeout and archive of the sales order. The Customer Account Coordinator performs a variety of simple to complex sales order entry and order administration support activities for customer accounts. The role requires expert knowledge of SAP Sales & Distribution Module and working knowledge of other computer tools. Assignments involve the understanding of and the application of departmental procedures and workflow activities. The Customer Account Coordinator works to align available inventory with the sales order line items to ensure that deliverables are shipped and invoiced as required by client and the customer.

Job Responsibilities

  • Substantial understanding of the job and applies knowledge and skills to complete assigned tasks. Works on assignments that are moderately difficult, requiring judgment in resolving issues or in making recommendations. Normally receives little instruction on daily work, general instructions on newly introduced assignments. Maintains customer contact including correspondence concerning sales order status, order changes and billing/receivables questions.

  • Under moderate supervision, create/edit sales orders accurately and efficiently in SAP; create and send order acknowledgements to customer when required. Generates and distributes contract summaries when required.

  • Under moderate supervision, ensure that all sales order documentation, such as export licenses, DSP-83 forms and US Gov't Receiving Reports(DD- 250s) are processed in accordance with customer and regulatory requirements.

  • Ensure export policies and procedures compliance including license applications, proper export classification on the sales order and customer denied parties screening (via Nextlinx Trade Wizards Mgmt. Dynamics database application).

  • With moderate supervision, work with Finance to process customer invoices, return orders and credit & debit memo requests.

  • Under moderate supervision, create basic quotes in SAP and/or Bidmaster (Catalog net / list / pre-approved Sales Bulletins; standard T&Cs).

  • Under moderate supervision, work with Master Scheduling, Inventory and Shipping to create and facilitate deliveries ensuring customer requirements are met while minimizing finished goods.

  • May create and maintain special tracking and customer reports.

  • Under direct supervision, may negotiate pricing/fees, for product.

  • Hours are during the normal business day

  • High school diploma or equivalent required

  • Candidates must be US Citizens

  • SAP experience is required

All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or other legally protected status.