PDS Tech Inc Customer Service Rep-Inbound Calls in Chantilly, Virginia
Password Reset Project---Inbound calls
Under limited supervision, respond to non-routine inquiries through phone or e-mail contact with customers and prospects about the Company's products or services. Research customer inquiries using existing company resources. Use a computer system to track information, questions, answers, and product orders. Promote and maintain positive customer relations utilizing Service Excellence techniques. May perform minimal selling and promotion of products and services.
Training is Monday and Tuesday only 9-5 - Wednesday will be live call
All Shifts need to be covered -
8:45 – 5:15 – M-F - there are 2 positions available
8:45 – 515 pm M-Th/ 8:45 – 12:45 pm Friday 11am-3 pm Sat – Sun day off
9:30 am – 6 pm – M-F There are 3 positions available
9:30 am – 6 pm M-Th / 2 pm – 6 pm Friday / 11 am -3 pm Sat – Sun day off
MUST HAVE INBOUND CALL CENTER EXP
2-3 years customer service or related experience.
Bachelor's degree in business or equivalent preferred.
All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or other legally protected status.