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PDS Tech Inc Shazam and Music Operations Support II in Cupertino, California

PDS Tech, Inc. is seeking a Shazam and Music Operations Support Specialist in Cupertino, CA.


  • Act as an operations technical account associate, responsible for supporting the North American labels, based in Cupertino.

  • Collaborate internally with company's Music specialists to diagnose issues, identify solutions, and most importantly — innovate.

  • Engage with cross-functional teams to troubleshoot issues or develop specifications, product roadmaps and tool enhancements.

Key Qualifications

  • Detail-oriented, organized, meticulous approach to work.

  • Ability to work independently and self-prioritize.

  • Solid knowledge of enterprise-level, music delivery processes and metadata. Knowledge of company’s music standard is a strong plus.

  • Experience working with music platforms to resolve delivery and transactional issues.

  • Works well under pressure/with multiple priorities and tight deadlines.

  • Demonstrated experience translating technical concepts to a broad audiences (written and verbal).

  • Strong verbal and written English communication skills.

  • Ability to navigate ambiguity.

  • Project management experience is a plus.

  • Languages a plus.

Education & Experience

  • Bachelor’s Degree and/or extensive years of professional relevant work experience.

  • Company is an Equal Opportunity Employer that is committed to inclusion and diversity. We also take affirmative action to offer employment and advancement opportunities to all applicants, including minorities, women, protected veterans, and individuals with disabilities. Company will not discriminate or retaliate against applicants who inquire about, disclose, or discuss their compensation or that of other applicants.

All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or other legally protected status.