Job Information
PDS Tech Inc IT Operations Technician in Darlington, South Carolina
Strong company, solid work culture. Come join the team!
IT Operations Technician
Location: Darlington, SC - work is onsite
Start: ASAP
Contract Length: 8 months to start
Pay: $22.00 - $32.00 per hour (depending on experience)
Basic Job Functions:
This position is responsible for configuring, operating, and maintaining various enterprise-wide systems as well as supporting internal IT partners across the enterprise.
Provide technical support to employees using phone, email, chat, and the ticketing system; provides in-person support to onsite employees and remote support to other locations
Order, configure and deploy new equipment and manage used inventory and returned/loaner hardware and peripherals for timely disposition
Assist in the implementation/installation, maintenance/troubleshooting, and licensing of software/applications
Troubleshooting and maintaining certain IT infrastructure equipment such as computers/laptops, phones, printers, conference room, servers, access control systems and network devices
Create and support user account and group membership setups
Procure, setup, configure, distribute and troubleshooting of all mobile devices
Work on projects and perform other duties as assigned
Work a rotational on-call IT support schedule to include evenings and weekends as assigned
Safety is the most important part of all jobs within COMPANY; therefore, candidates must be able to demonstrate the ability to initiate, lead, and uphold safety policies, practices, procedures, and housekeeping standards at all times.
Minimum Requirements:
1 year technical experience supporting users with items such as computers/laptops, desk phones, mobile phones, printers
IT related associate degree, or Equivalent combination of experience and education will also be considered.
Detailed Selection Criteria:
Problem Solving - Identifying problems and analyzing or reviewing related information to develop and evaluate options and implement solutions.
Technical Ability - Knowledge of the practical application of technology. This includes applying principles, techniques, procedures, and equipment to the work at hand.
Independence - Ability to work efficiently with minimal oversight.
Teamwork - Working as part of a coordinated effort with others to achieve a common goal.
Organizing, Planning, Prioritizing Work - Developing specific goals and plans for prioritizing, organizing, and accomplishing individual work and the work of the team.
Communication Skills - The ability to give full attention to what others are saying and communicating information so that others will understand.
Accountability & Dependability - Displays responsibility, reliability, is committed to fulfilling work obligations and can hold others accountable for desired results.
Customer Service - Supporting internal customer needs and requests for help in a timely and effective manner.
Preferences:
Experience installing, configuring, and troubleshooting MS Windows, Office, Outlooks, and other basic Windows applications
Experience assembling, maintaining, upgrading, and troubleshooting computer hardware and peripherals
Experience troubleshooting networking equipment, Conference rooms audio/visual, and Security systems/cameras/badges
Experience with workstation imaging software and an MDM solution such as Intune
Experience in a heavy industrial setting
Customer support or helpdesk experience
IT certifications, such as a current Comp TIA A Pay Details: $22.68 to $32.00 per hour
Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.
Equal Opportunity Employer/Veterans/Disabled
To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://www.pdstech.com/candidate-privacy
The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:
The California Fair Chance Act
Los Angeles City Fair Chance Ordinance
Los Angeles County Fair Chance Ordinance for Employers
San Francisco Fair Chance Ordinance