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PDS Tech Inc Customer Service Specialist in Dayton, Ohio

PDS Tech, Inc. is seeking a Customer Service Specialist in Dayton, Ohio

Descriptions

  • Contact customers via phone and email and helping update data on spreadsheets and possibly in the system.

  • Serve as the primary customer contact to ensure all customer needs and expectations are met.

  • You will review/enter orders into ERP, respond to inbound customer calls and emails regarding order inquiry as to ship dates, problems, order changes, repairs and RMA's.

  • You will assist other customer service associates with administrative duties.

  • You will communicate with other departments such as Technical Support, Logistics, Manufacturing, Regional Sales Managers, Product Managers, etc., to resolve customer issues.

  • You will support ordering processing including order entry, expediting orders, change orders, returns, monitoring order status and resolving discrepancies.

Key Responsibilities

  • Order Entry

  • Processing Returns

  • Customer Communications

  • Customer Inquiries

Education

  • High School Diploma or GED.

  • 2+ years of experience in the field.

WE VALUE

  • Detail oriented

  • Customer Focused

  • An ability to learn quickly

  • Attention to detail

  • Ability to work remote or in person

  • Typing skills of 60wpm or quicker

  • Experience with data entry and ERP systems

  • Experience with Office Products such as Excel, Word, Teams, Outlook

  • Experience with SAP

  • An ability to work in a team

  • A commitment to discovering ways to improve service

All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or other legally protected status.

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