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PDS Tech Inc Call Center Representative in East Syracuse, New York

PDS Tech seeking a Call Center Representative in East Syracuse, NY.


  • Manage large amounts of incoming calls

  • Generate sales leads Identify and assess customers needs to achieve satisfaction

  • Build sustainable relationships and trust with customer accounts through open and interactive communication

  • Provide accurate, valid and complete information by using the right methods/tools

  • Meet personal/customer service team sales targets and call handling quotas

  • Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution

  • Keep records of customer interactions, process customer accounts and file documents

  • Follow communication procedures, guidelines and policies

  • Take the extra mile to engage customers

Job Specific Requirements

  • You will be responsible for answering all incoming calls and emails, handling customer questions.

  • Candidates should have an outgoing and positive demeanor, a positive work ethic, and works well with others in a team environment.

  • Specific Responsibilities for this position may include:

  • Answer incoming calls and respond to customers emails

  • Route calls to appropriate resources

  • Document all call information according to standard operating procedures

  • Entering accurate ordering information into a company system.

  • Comfortable working in fast-paced environments

  • Strong time management and organizational skills

  • Proficiency in Microsoft Office Products (Excel, Word)

  • Familiarity with SAP and Call Center, and Sales Force a plus


  • HS Diploma/GED

All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or other legally protected status.