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PDS Tech Inc Call Center Representative in East Syracuse, New York

PDS Tech is seeking Call Center Representatives to work in East Syracuse, NY.

Job Descriptions:

  • Manage large amounts of incoming calls Generate sales leads Identify and assess customers needs to achieve satisfaction

  • Build sustainable relationships and trust with customer accounts through open and interactive communication

  • Provide accurate, valid and complete information by using the right methods/tools

  • Meet personal/customer service team sales targets and call handling quotas

  • Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution

  • Keep records of customer interactions, process customer accounts and file documents

  • Follow communication procedures, guidelines and policies Take the extra mile to engage customers

What we help them with:

• Dealer referrals—getting a customer connected with a dealer that can provide sales or service we will warm transfer to a dealer

• Our number one goal is to get the homeowner connected with the dealer

• Provide customers with warranty information

• Product comparison

• Dealer referrals to distributors

• Act as a switchboard for the company- we use a database to help us refer customers to the appropriate department

• Customer complaints are triaged by Tier 1 and transferred to the Tier 2 representatives

• Agents are also responsible for triage of remote access or wifi capable products such as thermostats. Identify


• HS Diploma/GED

• Microsoft Office proficient

• Type 35-45 words per minute

• Excellent verbal and written communication skills

All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or other legally protected status.