PDS Tech Inc Call Center Representative in East Syracuse, New York
PDS Tech seeking a Call Center Representative in East Syracuse, NY.
Manage large amounts of incoming calls
Generate sales leads Identify and assess customers needs to achieve satisfaction
Build sustainable relationships and trust with customer accounts through open and interactive communication
Provide accurate, valid and complete information by using the right methods/tools
Meet personal/customer service team sales targets and call handling quotas
Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
Keep records of customer interactions, process customer accounts and file documents
Follow communication procedures, guidelines and policies
Take the extra mile to engage customers
Job Specific Requirements
You will be responsible for answering all incoming calls and emails, handling customer questions.
Candidates should have an outgoing and positive demeanor, a positive work ethic, and works well with others in a team environment.
Specific Responsibilities for this position may include:
Answer incoming calls and respond to customers emails
Route calls to appropriate resources
Document all call information according to standard operating procedures
Entering accurate ordering information into a company system.
Comfortable working in fast-paced environments
Strong time management and organizational skills
Proficiency in Microsoft Office Products (Excel, Word)
Familiarity with SAP and Call Center, and Sales Force a plus
- HS Diploma/GED
All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or other legally protected status.