PDS Tech Inc ICT Site Leader in Fargo, North Dakota

PDS Tech, Inc. is seeking a ICT Site Leader in Fargo, ND.

Job Description:

Basic Function: Provide IT Services support, guidance and vendor management for Fargo plant in support of manufacturing operations.

Representative Activities:

  • Manage the delivery and support of effective I.S. products and services to users at a industrial site who use system and application services.

  • Align with key business leaders to facilitate communications between I.S. and the business community.

  • Manage the processes for a team at an industrial location to ensure that all I.S. products and services meet or exceed committed service level agreements and customer expectations.

  • Manage the prioritization of local requests for I.S. products and services and ensure the delivery is executed in a reliable, responsive, cost effective and secure manner.

  • Lead the local IS Customer Services group and strive to reduce the overall costs and complexity at the location.

  • Fully support the decisions of the IS management team to ensure all I.S. products and services are effectively provided.

Position Dimensions:

  • Managing service providers to ensure timely and quality support of PC hardware/software, ensure network stability and functionality, monitor local server support and upgrades and generally ensure the overall stability of the technical infrastructure supporting the plant and other local business units.

  • Work with I.S. teams in continually reviewing and improving processes.

  • Typical Decisions Made: Review and approve IT service requests from plant staff, including project and purchasing requests. Monitor and enforce Vendor SLA’s and onsite vendor support.

The ideal candidate will possess the following talents:

  • Strong communication skills

  • Microsoft Office (excel, PowerPoint, access)

  • Basic understanding of Networks, servers, and Computer configuration

  • Strong organizational skills

  • Ability to prioritize multiple demands

All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or other legally protected status.