PDS Tech Inc VoIP Engineer in Frisco, Texas

PDS Tech Inc is seeking a Voip Engineer in Plano, TX

· Architect, Plan, Design, Document and Implement of Cisco IP PBX (CUCM, UCCX)

· Technical architecture, Planning

· Consult Telephony application teams

· Level 3 support

· Infrastructure Support Teams (Security, Compute, Storage)

· Application development Teams

· IT Operations

Position includes the following responsibilities:

· Design, document, and deliver Cisco IP PBX ( CUCM, UCCX) for large enterprises and with many call center agents

· Integration with Call center applications (Genesys, Nice)

· Upgrade, Enhance and bug fixes of Cisco System.

· Provide occasional level-3 support for production incidents

· Contribute to multi-disciplined teams to deliver modern contact center infrastructure solutions.

Skills Needed:

· Expert:

o Cisco CUCM

o Cisco UCCX

o Contact Center and Cisco Collaboration technologies

· Skilled:

o Networking

o Oracle SBCs

Must Haves:

· Enterprise-level experience:

o Designing, configuring, deploying Cisco Collaboration technologies

o Designing, configuring, deploying Cisco UCCX

· Experience contributing to multi-disciplined project teams for service delivery

· Strong written and interpersonal communication skills


· CCIE or CCNP Collaboration preferred

· Familiarity with ITIL

· Network Security

All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or other legally protected status.