PDS Tech Inc eCommerce Solutions Consultant in Glenview Nas, Illinois
PDS Tech, Inc. is seeking an eCommerce Analyst, in Glenview , IL .
Support digital products & online websites (activities include: customer global onboarding, technical & customer liaison, documenting SOPs, participating in UAT and supporting customers beyond UAT)
• Insite by Anixter
• ConfirmIT - Voice of Customer Pilot
• Global Projects (Accu-Tech, Magento, CSC, Wesco One, etc.)
• Globalization of Anixter (Support, SOP, UAT)
• Global Account Google, Microsoft, Blackbox, Equinix (Support, SOP, UAT)
• Shop.Accu-Tech.com, eWirexpress.com, eAnixter.com (Support, SOP, UAT)
Analyzing digital support project requirements, planning, organizing, execution of plan, tracking progress and communicating status to the appropriate audience.
This individual will produce global onboarding/support digital triage end to end mitigation and cross training support documentation.
Other eCommerce activities include:
- Anixter online onboarding and managing global digital triage support communications.
These competencies include:
Technical Liaison with the Applications Digital Marketing IT team.
Extremely detail oriented
Strong work ethic
Accountable: on time for work, attend meetings on time, not take off a lot of time
Must be a team player
Must be able to work from home and maintain a professional environment
Digital Services Support Project Coordination
Clear and effective writing and verbal communication are essential to the success of this role. Individuals must have strong negotiation skills and the ability to develop standard digital support documentation.
Digital Support Global Production Support – Issue lifecycle management of customer online experience and work with product owners and IT to produce E2E digital support protocols
Plan and schedule bi-weekly meetings with IT to review global Anixter online issues/resolutions
Develop support protocol documentation with required service level agreements established
MS Project experience - average
MS Visio experience - average
MS Excel experience - average
MS Access experience - average
MS Word experience - average
MS PowerPoint experience – average
SharePoint Creation & Maintenance experience - average
All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or other legally protected status.