PDS Tech Inc Customer Service Representative - (Contract) in Grand Prairie, Texas

Position Summary:

Interpret customer order and delivery requirements, enter orders, and follow-up as necessary, ensuring customer fulfillment of orders are within company policy guidelines. Communicate with customers and suppliers on a daily basis regarding resolution of orders, delivery or account problems. Monitor customer orders placed electronically for timely processing fulfillment. Utilize problem solving skills to help customers through their day to day requirements.

This assignment is expected to be 6-8 weeks and will be evaluated at the time to determine if an extension is needed based on business requirements.

Primary Responsibilities:

  • Receive customer orders via email, phone and fax

  • Interpret orders on receipt and key entry accordingly.

  • Advise customer of priority and freight options as necessary to ensure delivery on time.

  • Counsel with customers and communicate with other functional areas for technical assistance as required.

  • Provide customer order status as requested, and coordinate with the warehouse and shipping when required.

  • Administer necessary forms and documents for rentals, exchanges, customer repairs, and Power by the Hour.

  • Sell and promote items identified as part of promotional programs and work closely with every customer to establish additional sales opportunities.

  • Periodically analyze and monitor customer sales activity for trends and advise management accordingly.

  • Assess and develop solutions to routine problems encountered daily

  • Build a positive rapport and relationship with every customer, constantly soliciting ways to improve customer support, or increased sales.

  • Participate in activities to enhance systems and business processes as assigned.

  • This position description is not intended to be all-inclusive and the employee will also perform other tasks as assigned.

Qualified Experience / Skills / Training:


High school diploma or equivalent required; 2 years college preferred; A&P license desired


Requires 5 years experience in logistics or technical support areas, at least one of which in the helicopter/aviation industry; A&P License can be subsitituted for 3 years experience. 2 years SAP experience preferred (preferably in Sales & Distribution (SD), Customer Service (CS) or Procurement); additional computer skills in Microsoft office desired

Essential Functions

Requires ability to communicate effectively verbally and in written form. While performing the duties of this job, the employee is occasionally required to stand; walk; sit; use hands to finger, handle, or feel objects, tools or controls; reach with hands and arms; climb stairs; balance; stoop, kneel, crouch or crawl; talk or hear; taste or smell. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. Requires use of computer.

All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or other legally protected status.