PDS Tech Inc IT Customer Service in Grand Rapids, Michigan
PDS Tech, Inc. is seeking a IT Customer Support professional in Grand Rapids, MI.
The IT Customer Services Associate will be responsible for providing overall technical assistance and support related to computer systems, hardware, and software, to end-users via phone, remote access, and desk side support. Under supervision, the Awscoaite will respond to queries, isolate problems, and determine and implement solutions. The candidate will work with other team members to meet deadlines and provide status. The candidate must have the ability to resolve end user problems quickly. The candidate must have excellent communications skills (both verbal and written), must manage time effectively and have strong organizational skills. The candidate must also have the ability and judgment to escalate support requests if necessary, as part of the Information Technology team.
Evaluate and prioritize incoming ticket requests for assistance, update tickets with accurate and timely status
Install, modify, and repair computer hardware/software, which includes the set- up of new equipment
Create/update documentation of Standard Operation Procedures for the IT Department and in support of end users
Work with other team members and status management to meet departmental performance goals
Other duties as assigned
Bachelor’s Degree in Information Technology (IT). A related technical degree may be considered
Advanced Windows 10 knowledge and experience to include administration and troubleshooting
Experience installing and configuring PCs and printers
All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or other legally protected status.