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PDS Tech Inc Customer Programs Technical Staff Representative in Greensboro, North Carolina

PDS Tech is currently recruiting for a Customer Programs Technical Staff Representative to work in Greensboro, NC!

You will be in frequent contact with perspective and existing customers and sales representatives. The Customer Programs Technical Staff takes ownership of the quote-to-contract process while providing exceptional customer service. You will work closely with other teams within Customer Service to ensure customer satisfaction and support company objectives.

Your Key Responsibilities:

  • Prepare requested service contract quotes for internal and external sales support.

  • Prepare new and renewed service contracts and initiate signature process with appropriate parties.

  • Set up and maintain executed service contracts in SAP and Salesforce.

  • Initiate portal access for new customer contacts with Technical Publications Coordinator.

  • Collect relative information and then process change of aircraft ownership in SAP and Salesforce.

  • Communicate service contract renewal options with customers.

  • Draft contracts for new products and services offered.

  • Report on contract metrics as requested by management.

  • Work with Legal to review and suggest changes to existing contracts.

  • Take an active role with Business Systems and IT groups to develop an improved quoting and contract execution process.

  • Provide back up support for contract billing administrators.

  • Work with other Customer Service and personnel to achieve customer, operational, and business objectives.

  • Other duties and projects assigned by management.

  • You thrive in a fast paced customer service environment.

  • You have 3+ years of experience in preparing, analyzing, and administering contracts.

  • You have a paralegal or legal assistant certification.

  • You have experience working with high net-worth customers and their representatives.

  • Multilingual skills, SAP experience, Salesforce experience, and knowledge of the aviation industry strongly preferred but not required.

  • You enjoy working in a team environment and taking ownership of specific tasks in support of company goals and success.

All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or other legally protected status.

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