PDS Tech Inc Technical Trainer in Greensboro, North Carolina
PDS Tech is currently recruiting for Technical Trainer, Developer.
Duties and Responsibilities:
Provides judgment and decision making that will impact company policy; ensures relevance, accuracy, and regulatory compliance of all training programs. Responsible for recognizing industry best practices while monitoring business changes to ensure continuous improvement of all customer training processes.
Maintains, tracks and analyzes training schedules and communications around customer training.
Provides needed information to Flight Support for the scheduling of pilots for pilot service.
Develops and tracks appropriate metrics and measurements in support of Pilot Services.
Plans and coordinates with other departments to ensure FAR requirements and customer requirements are met, including managing contracts and invoicing.
Controls the setup, tracking and loading of internal and external training of Customer Service courses in LMS for on-line delivery.
Assists in formatting and delivering technical training materials in support of Customer Service and the network.
Works cross functionally with both internal and external customers to coordinate accurate delivery of information regarding services provided by Customer Training Department.
Recognizes industry best practices and business changes for continuous improvement and incorporation into Customer Service.
Develops and executes concepts, programs or new business lines that increase revenue, expand the business and increase profitability.
Coordinates with outside training partner on scheduling, customer tours etc.
Provides support for 24/7 coverage as needed.
Knowledge, Skills and Abilities:
Proficiency in Microsoft Office (Word, Excel, and PowerPoint) is required.
Knowledge in FAA and EASA training regulatory requirements preferred.
Understanding of flight operations under FAR Parts 61, 145, 91, 135 preferred.
Ability to multitask.
Excellent interpersonal skills.
Excellent customer service skills.
Excellent scheduling process skills.
Ability to work with diverse customers and personalities.
Ability to provide position results in a challenging situation.
Ability to communicate effectively and efficiently with internal and external customers.
Ability to effectively coordinate multiple complex operational and administrative issues simultaneously.
Ability to work well within a team environment.
Education, Work Experience, Certification and/or Licensure:
Two (2) year degree in aviation management, business, or technical field, from an accredited college or university, or 2 years of relevant education and experience in lieu of degree.
Two (2) or more years customer training and service related experience.
Two (2) or more years working for a general or commercial aviation.
Ability to obtain a valid US passport.
Incumbents may be routinely exposed to equipment operational noise heat-cold-dust, and/or aircraft equipment, parts, or fuel odors.
Incumbents may be required to stand, sit, squat, walk, bend, climb ladders, move, reach, or stretch for prolonged time periods with no restrictions, as required by job duties.
Work in a safe and professional manner while adhering to all regulatory requirements (FAA, OSHA, DOT, EPA, State, and Federal regulations, etc.).
Read, hear, speak, and see with no restrictions, as required by job duties.
Comprehend and adhere to management directions and/or safety instructions with no restrictions.
Effectively communicate in Business English language.
Pull, push, carry, lift, or move items up to 10 lbs. throughout the work shift without assistance, as required by job duties.
Pull, push, carry, lift or move materials/people/items/equipment weighing up to 50lbs or more during the work shift, with the use of Company provided “reach assistance technology” or “movement assist technology” (fork-lifts, pallet jacks, pulleys, dolly’s, robotics reach equipment.
All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or other legally protected status.