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PDS Tech Inc Customer Service Call Center Representative in Haltom City, Texas

.Job Title: Sr. Associate Customer Service

Job Type: Full time; Consultant (12 Months )

Location: Haltom City TX 76137

Schedule: Monday to Friday; First Shift

Pay Rate: $25.00 per hour

Job Description:

  • In this role, you will ensure that customer inquiries are handled in a timely and professional manner, and that our customer service standards are met every day.

  • To be successful in this role, you must have a strong professional background in customer service, and a commitment to providing excellent customer service.

  • You should possess excellent communication and organizational skills, and must be able to work well in a fast-paced, team-oriented environment.

  • The ability to manage multiple customer accounts and to troubleshoot problems quickly and efficiently is essential. We are looking for a motivated individual with a passion for providing exceptional customer service and a commitment to customer satisfaction.

  • If you have a positive attitude, a strong work ethic, and the drive to exceed customer expectations.

Responsibilities:

• Utilize support processes and methodologies

• Assess customer needs

• Provide resolution in a timely manner

• Communicate effectively with customers

• Work independently and in a team environment

• Develop creative solutions to customer problems

• Maintain customer service principles and practices

• Provide feedback to management regarding customer service issues

• Utilize problem-solving skills to resolve customer issues

• Maintain a high level of organization and detail-oriented approach

• Take initiative and ownership of customer issues

• Manage multiple customer requests simultaneously

Qualifications:

Superior organizational and time management skills

Strong computer skills

Strong knowledge of SAP

Strong Attention to detail, accuracy with data entry, and an aptitude for organization Strong communication skills

Prior experience working in materials or customer service role

Some Knowledge of ITAR shipping compliance.

Some Knowledge of FAA/EASA requirements.

Some knowledge of HazMat and Dangerous Goods shipping requirements.

Strong sense of urgency and ability to prioritize completion of tasks

Exceptional written and oral communication skills

Shows initiative and is driven to succeed.

Highly proficient in MS Office 365 products (Word, OneNote, Teams, Access, Excel, PowerPoint, Project, etc.)

Pay Details: $25.00 per hour

Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.

Equal Opportunity Employer/Veterans/Disabled

To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://www.pdstech.com/candidate-privacy

The Company will consider qualified applicants with arrest and conviction records subject to federal contractor requirements and/or security clearance requirements.

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