PDS Tech Inc Compliance Representative in Hershey, Pennsylvania

Primary Role:

  1. Responsible for investigating and resolving customer disputes.

  2. Provide excellent customer service and timely responses.

  3. Handle disputes ranging from quality of service issues to simple billing disputes.

Key Accountability:

  1. Research customer accounts using SAP.

  2. Maintain accurate updating of information in database and SAP systems.

  3. Work with various area of the business to investigate, research and resolve customer disputes

  4. Write company utility reports to customers supporting the company’s position.

  5. Utilize active listening skills to clarify the needs of the customer,

  6. Answer customer inquiries, and assist in the resolution of concerns.

  7. Maintain a high level of product and process knowledge.

  8. Educate internal/external customers on services.

  9. Master desktop solutions system applications, including SAP, ORCOM, Word and Excel.

Education: High School Diploma, GED, or equivalent.

3+ years in Customer Service or Compliance background.

Looking for candidates that can type 50+ WPM & must be computer literate.

A general understanding of the water business or utility industry and the regulations impacting billing and collections.

A working knowledge of customer record keeping and billing processes and strong computer skills in a business environment are required

Strong communication, listening, problem solving and computer skills.

Responsible for investigating and resolving customer disputes.

SAP knowledge/Compliance background/General Water& Utility industry experience a plus.

Billing and collections experience helpful.

All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or other legally protected status.