PDS Tech Inc Technical Support Assistant in Honolulu, Hawaii

PDS Tech Inc. is seeking a Technical Support Assistant, in Honolulu, HI.

Summary:

  • The position is for an energy conservation program that provides rebates on energy efficient goods and services for residential homes & small businesses.

  • Use knowledge of program requirements to determine applicant qualifications and provide customer support via phone.

  • Maintain productive relationships with internal and external clients, including specific trade ally partners.

  • Assist with weekly administrative duties.

  • Identify opportunities for enhancements to current process.

Basic Qualifications:

  • Proven track record of successful program/project delivery in a customer service environment within external customers.

  • 2 years’ experience with MS Office, including Word, Power Point, and Outlook with emphasis on EXCEL.

  • Accurate typing skills with great attention to detail with a minimum of 40 wpm.

  • Excellent organizational, verbal and written communication skills.

  • Ability to multitask and prioritize work in a self-directed capacity.

  • Prior background in Energy Efficiency, would be a plus.

Type of Work:

  • Must be able to work at a desk and on a computer for extended periods of time.

  • Must be able to communicate well over the phone with customers and problem solve.

  • Must be willing to cross train across multiple job processes and be willing to work on multiple programs.

  • Must have attention to detail with regard to Quality control practices reviewing payment records and ensuring accuracy with customer records.

  • Proven track record working in a team environment.

All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or other legally protected status.