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PDS Tech Inc RMA Coordinator in Huntsville, Alabama

Under limited supervision, take ownership in assisting, educating and resolving RMA discrepancies for

customers. Use tools and resources to answer questions, assist customers with their RMA requests as well

as research customer orders with a goal of providing one-call-resolution. Work with operational

stakeholders to assure service level performance goals are met or exceeded. Review planned activities to

identify and advise management on optimizing business processes. Use project management best

practices to assist with managing project schedule, scope, resources, timeline and risk while strategically

optimizing spares inventory.

Responsibilities:

• Must demonstrate excellent communication skills. Able to maintain a confident and helpful

demeanor at all times.

• Facilitates process improvement discussions with management and project teams. Work

collaboratively to identify and analyze gaps between current processes and the desired state,

designing new processes, identifying / developing process performance measures and executing

the transition to new processes.

• Assist management in the assessment of degree of risk impact, timeframe, and cost of reengineering

required to achieve the desired future state.

• Measure performance against process requirements, aligning improvement projects to close

performance shortfalls.

• Monitor key RMA performance metrics and indicators to assure performance velocity. Collects

data to perform root cause analysis of SLA shortfalls. Researches processes to aid in the

translation of business objectives into functional requirements and solution(s) design.

Requirements:

• Strong analytical skills with a demonstrated ability to extensively analyze processes and

workflow and to provide education of ‘as is’ and ‘future’ processes to user community.

• Excellent communication skills.

• Possess advanced level skills with MS Office programs.

• Establishes and promotes a work environment that supports quality and integrity.

• Proven multi-tasking and time management capabilities.

All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or other legally protected status.

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