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PDS Tech Inc Maintenance Supervisor in Indianola, Pennsylvania

PDS Tech, Inc. is seeking Maintenance Supervisor (Mid)-Maintenance Tech-E&T-PH-US

Job Title:

Field Installation Service Technician - New York Metropolitan Area Summary:

  • The primary purpose of this position is to provide direct on-site equipment installation service to the Radiology portfolio of our company products.

  • This includes installation support service to end user customers with our company Radiology Equipment.

  • The position is also responsible for ensuring the highest levels of customer satisfaction while assisting in reaching our company Radiology business objectives.

Key Tasks:

  • Perform installations at end user customer sites using approved company procedures and documentation.

  • Ability to utilize resources and self-knowledge to effectively complete installations.

  • Responsible for organizing personal daily work schedule and communicating with installation schedulers.

  • Maintain mobile inventory.

  • Organize and re-order as needed to maximize equipment up-time while ensuring quality work is performed minimizing failures that result in additional customer visits.

  • This position is also responsible for proper return of all defective/used inventory for replenishment.

  • Complete work orders accurately to ensure customer billing aligns with company policies.

  • Maintain company work vehicle and assigned calibration tools, special equipment and stock inventory.

  • Ensure all proprietary info is safe guarded from non-company personnel, including: Service & Training Manuals, Diagnostic and Calibration software, BIT keys, laptop, iPad, cell phone, etc.

Key Working Relationships:

  • End User customers

  • Healthcare facility and support personnel to include doctors, administrators, purchasing agents, dealers, etc.

  • Company Sales, Clinical Support, Service Marketing and Customer Service

  • Company U.S. Service Operations team including: Technical Assistance Center, Service Support, Technical and Field operations, Service Specialists

  • Engagement Management Team

  • Company Service Repair Center Qualification & Competencies:

  • High school diploma or GED with training (including certifications) in areas listed above with 3 years of applicable experience

  • Preferred- Associates degree in electronics, mechanical engineering, biomedical equipment technology, IT networking, computer science or relevant discipline.

Alternative qualifications include:

  • Equivalent military training in areas such as electronics, aviation, IT, computer science or relevant training with 2 years of applicable experience.

  • Prior work experience in hospital setting or with customer service preferred

  • Will be required to demonstrate competency to perform operational verification procedures, preventative maintenance, and repair service on various equipment

  • Demonstrated ability to work in a face paced self-directed environment; Prioritize, schedule, and organize own work activities.

  • Strong verbal and written competencies

  • Proficient in Microsoft Office product suite and exhibited ability to use company specific workforce and customer relationship management software

  • Ability to travel within assigned territory (including some overnight stays depending on territory assignment and training requirements)

  • Must hold a current, valid, and unrestricted driver's license.

  • Willing to work flexible hours, including some evenings and weekends.

  • Able to lift and/or push over 30 pounds

  • Able to stand and walk for extended periods of time.

  • Be able to frequently bend, stoop, twist, climb, crouch/squat, kneel/crawl, sit, and stand for long periods of time.

All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or other legally protected status.

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