PDS Tech Inc Lead Advanced Field Service Specialist in Jackson, Mississippi
PDS Tech, Inc. is seeking a Lead Advanced Field Service Specialist in Richland, MS.
Making daily work assignments to installers.
Provide daily tailboard sessions prior to work, audit the safety practices, perform safety inspections and ensure installation processes are being follow in the field.
Move new meter inventory to installers and supervising end of day meter inventory drop off process.
Monitor the customer claims process. Perform follow-up with customers as required, to include, but not limited to customer complaints and claims issues.
Resolving problem tickets in a timely, prescribed manner, including escalations to customer.
Evaluating installer performance and ensuring required productivity is being achieved.
Ensure that all work is effectively and efficiently scheduled and completed to provide excellent customer service.
Supervise and coordinate work to achieve project goals and milestones.
Achieving standards of safety, productivity, and quality of work.
Mentoring and guiding installation crews, achieving low employee turnover and high morale.
High School Diploma plus related electrical-utility AND supervisory experience required. Associate's Degree and Metering experience preferred.
Five or more years of experience in meter, customer service or electric distribution operations or related experience is required.
Three or more years of supervisory or team/project leadership required. Experience in large scale project deployment preferred, specific AMI experience is a plus.
Knowledge of the principles of electricity/electrical metering, to include: Single, Poly, and CT metering.
Previous experience with automated work order management systems.
Automated Meter Infrastructure (AMI) knowledge is a major plus.
Willing to travel up to 50%.
Working knowledge of Microsoft Word, Excel, and Outlook.
Strong knowledge of safety regulations and precautions.
Demonstrated leadership, administrative and human relations skills.
Demonstrated ability to communicate effectively.
Regularly able to lift and/or move up to 25 pounds and occasionally lift and/or move up to 50 pounds.
Must have a valid Driver's License.
Must be willing to undergo a background check in accordance with local law/regulations.
All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or other legally protected status.