PDS Tech Inc Network Control in Melbourne, Florida
PDS Tech, Inc. is seeking a Network Control, in Melbourne, FL. 32919.
•Provide technical support for large private communications network.
•Handle first line of support for customer and field calls into an operations center.
•Log calls and perform preliminary investigations into reported network issues.
•Create trouble tickets and initiate workflow for problem resolution.
•Monitor, analyze, and troubleshoot network problems within an operations center utilizing network management and monitoring tools.
• Employs various test methods used to remotely analyze fractional Enterprise Data networks including fractional T1; T3; T3; Ethernet; IP; and RF.
•Interprets equipment alarms in the network on premise equipment or telco's network and move forward towards service restoration.
•Resolve problems using internal and external groups as needed to correct trouble on the network and interact with the customer.
•This position is part of a 24x7 network control environment. Shift and workday flexibility is required.
• Bachelor’s degree in Telecommunications Engineering, Networking, Information Technology or related field, or related experience.
•Previous experience in telecommunication call centers.
•Prior experience required in maintaining high service levels in a demanding customer support services environment.
•2+ years of experience that requires physical layer and routed technologies experience.
•2+ years of experience with Network Management systems and tools.
•2+ years of experience in remote maintenance and repair of the following network equipment:
• Security Clearance Level Required = Public Trust
Preferred Additional Skills:
•2+ years of experience networking technologies experience with RF, SONET and Time Division Multiplexing.
•Experience in UNIX and Remote Access solutions is a plus.
•Experience with call center phone systems and ability to work in a fast-paced environment.
•Ability to support short-term emergency evacuation to local or remote backup facilities.
All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or other legally protected status.