PDS Tech Inc Event Connectivity Technician in Menlo Park, California

PDS Tech Inc. is seeking an Event Connectivity Technician, in Menlo Park, CA.

Summary:

  • Reviews client requests and provides technical support for the integration of IT and Network services at Events.

  • Coordinates all proposals and work provided by event venues, HSIA providers, ISPs, and/or 3rd party vendors.

  • Deploys, tests, and supports Event networks, WiFi, IT Assets, IT Help Desk, and Experiential Technology.

  • Delivers technical resources within Event budget and schedule.

  • Applies significant knowledge of industry trends and developments to improve service to our clients.

  • Cultivate a network of global event resources and provide reports on vendor performance.

  • Owns the technical support lifecycle and is responsible for managing technical risks throughout support planning and delivery.

  • Communicates and enforces clients' IT standards; assists with creating and defining new standards as technology and scope evolves.

Prerequisites:

  • 3-5 years prior experience in Information Technology with exposure to Corporate Networks, Wireless Networks, IT Asset Management, IT Help Desk Troubleshooting, Interactive.Technologies, Video Conferencing, and/or IT Logistics.

  • 1-2 years prior Event IT work experience in a technician role.

Strong working knowledge of the following technologies:

  • WiFi Fundamentals and RF troubleshooting.

  • WiFi Site Survey Software.

  • Cisco IOS and/or Juniper JUNOS.

  • Mac OS operation and troubleshooting.

  • Windows 10 operation and troubleshooting.

  • Microsoft Outlook, Word, Excel, and PowerPoint.

  • Strong organizational, documentation, and coordination skills along with multi-tasking capabilities to get things done in a fast paced environment.

  • Excellent interpersonal & Communication skills, including relationship building and collaboration within a diverse, highly technical team.

  • Experience providing technical support for executive-level employees and Web or Internet start-up experience a big plus.

  • Ability to work a flexible schedule including nights and weekends as needed.

  • Ability to lift 50 lbs.

  • Up to 90% travel.

Education:

  • High School Diploma or Equivalent.

All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or other legally protected status.