PDS Tech Inc Service Operations Program Manager in Menlo Park, California

PDS Tech, Inc. is seeking a Service Operations Program Manager, in Menlo Park, CA.


  • Manage service process and repair quality to drive best in class results.

  • Manage third-party-vendors to deliver best in class performance for reverse logistics through monitoring of key metrics.

  • Drive new product readiness within the post sales network to include: materials availability, training, and repair entitlement.

  • Manage finished goods inventory replenishment and transfer process.


Top 3 Must Haves (non negotiable)

  • 5+ Years Operational Management Experience in service operation or manufacturing

  • Drawn up service level expectations and established metrics

  • Project Management experience


  • Manufacturing or Repair environment background.

  • Experience using Oracle software for scheduling.


  • Track record of achieving and exceeding operational goals.

  • Analytical prowess and willingness to drive detail and operational excellence.

  • Experience working with diverse teams including technical, design and business experts.

  • Focused on a continual pursuit of ideation and game-changing service solutions.

  • Communication, partnership, and project management skills.

  • Ability to create business status reports from multiple data inputs.


  • BS/BA Business Administration, Engineering, or equivalent experience.

  • Degree is not a "must have" if candidate has 5+ years of operational experience

All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or other legally protected status.