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PDS Tech Inc IT Desk Technician in Mesa, Arizona

PDS Tech, Inc. is seeking an IT Desk Technician in Mesa, AZ

Role Description:

Provide onsite support of Ables end users computing platforms, including Mac and Windows workstations

Troubleshoot and resolve helpdesk tickets

Answer calls & open tickets for all support requests

To resolve and close tickets within Service Level Agreements (SLA)

To assign and escalate all tickets in a timely manner, follow up on all open tickets and keep supervisor informed of critical tickets

Coordinate with staff & vendors as needed

Perform and assist with basic upgrades

Backup other IT duties

Maintain a professional work environment and businesslike appearance.

Knowledge, Skills and Abilities:

Education:

  • High school diploma or equivalent.

Experience:

  • 1 year of experience in IT Help Desk Support Role or related IT experience.

Interpersonal Skills:

  • Excellent verbal and written communication skills, ability to develop effective working relationships with all levels of staff and management.

Other Skills:

  • Use and knowledge of personal computers (MacOS and Windows

  • Basic understanding of Mac and PC hardware and software

  • Working knowledge of Jira (or other ticketing systems) and Microsoft Office

  • Communicate with staff and management personnel verbally, in writing, and on the phone

  • Detect errors and make decisions with minimum supervision

  • Work independently; demonstrate good judgment

All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or other legally protected status.

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