PDS Tech Inc IT Desk Technician in Mesa, Arizona
PDS Tech, Inc. is seeking an IT Desk Technician in Mesa, AZ
Provide onsite support of Ables end users computing platforms, including Mac and Windows workstations
Troubleshoot and resolve helpdesk tickets
Answer calls & open tickets for all support requests
To resolve and close tickets within Service Level Agreements (SLA)
To assign and escalate all tickets in a timely manner, follow up on all open tickets and keep supervisor informed of critical tickets
Coordinate with staff & vendors as needed
Perform and assist with basic upgrades
Backup other IT duties
Maintain a professional work environment and businesslike appearance.
Knowledge, Skills and Abilities:
- High school diploma or equivalent.
- 1 year of experience in IT Help Desk Support Role or related IT experience.
- Excellent verbal and written communication skills, ability to develop effective working relationships with all levels of staff and management.
Use and knowledge of personal computers (MacOS and Windows
Basic understanding of Mac and PC hardware and software
Working knowledge of Jira (or other ticketing systems) and Microsoft Office
Communicate with staff and management personnel verbally, in writing, and on the phone
Detect errors and make decisions with minimum supervision
Work independently; demonstrate good judgment
All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or other legally protected status.