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PDS Tech Inc Customer Services Support Analyst - in Miami, Florida

PDS Tech, Inc. is seeking candidates for a Customer Services Support Analyst in Miami, FL. Location is outside Miami International Airport.

This role provides reporting, analytical, and administrative support of all activities for the Latin America & Caribbean Customer Services organization. The incumbent will manage multiple concurrent projects primarily within the Customer Services team but will liaise with a multifunctional team within the Latin America Sales & Services business unit.

Primary Responsibilities:

  • Become familiar with Company culture, Customer Services processes and tools, and key stakeholders and customers.

  • Reviews/revises service offers to customers and reporting documents.

  • Champion for the community relation activities provided for the Company Training Center in Miami.

  • Support activities for events with customers.

  • Monitor aviation news from Latin America and regional customers (airlines).

  • Become proficient with tools and processes of the Customer Services organization as well as their services portfolio; visual management and maintain Customer Gifts Inventory.

  • Become familiar with CSDs and Key Account Managers based in Toulouse and services in the Region.

  • Become familiar with issues in the Latin America Monthly Business Report (MBR) and minutes of internal department meetings; participate in the preparation of the MBR.

  • Become familiar with our presentations/service proposals/reports in coordination with the Customer Support Directors and Head o Region; update presentations and reports, suggest improvements.

  • Observe the CSDs on ad-hoc projects (e.g. aircraft entry-into-service project management, customer meetings preparation and presentations); Support Airline Marketing Directors, as needed, in business development activities for the region:

  • Support implementation of service marketing strategies (B2B) with the services marketing, and the services sales directors.

  • Study and interpret benchmark results.

  • Use of Salesforce and internal resources to look at regional opportunities.

  • Provide support for administrative tasks (customer database update, shared drive management);

  • Provide logistical support to Customer Support and Services Miami events;

  • Become familiar with the management of mailings, event invitations, RSVPs, etc.

Additional Responsibilities:

  • Other duties as assigned.

Experience / Skills / Training:

1 - 3 years of demonstrated previous corporate work experience.

1 - 3 years of sales/marketing/procurement experience.

1 - 3 years of project management experience.

Ability to multi-task, manage competing priorities, and handle multiple assignments simultaneously and efficiently.

Ability to work in a team environment while being a dynamic, innovative, and creative individual contributor.

Proficiency in Microsoft Office applications and job-related applications/tools.

Proficiency with Google Suite tools and applications.

Fluent in English (Spanish and/or French a plus, but not required).

Previous aviation experience is preferred, but not required.

Education Requirements:

Bachelor's Degree required (Business Administration or Aerospace preferred).

All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or other legally protected status.