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PDS Tech Inc Customer Service Assistant in Morris Plains, New Jersey

PDS Tech, Inc. is seeking a Customer Service Assistant in Morris Plains, NJ.

Summary:

  • Serve as primary team member to handle all administrative functions for the Rebate Department, which is processing high volumes of energy efficiency rebates for numerous utility companies.

  • Receive rebate applications in the mail and ensure that all applications are stamped with the date they were received.

  • Count and sort applications accordingly.

  • Make copies of receipts as needed and scan all applications and copies supporting documentation into the system verifying that it has uploaded correctly.

  • Print letter correspondence for customers as required and verify that all systemic validations are appropriately functioning.

  • File applications in the designated order and appropriate location.

  • Assist with rebate data entry and data analysis/reporting needs as time allows.

  • Build up your business acumen while learning to address customer needs.

  • Be part of the team that is solving complex problems for the customer.

You Must Have:

  • High School Diploma, or equivalent.

  • Prefer experience with Microsoft Office Suite.

We Value:

  • An attention to detail.

  • A bias for action.

  • An ability to work in a team.

  • A commitment to discovering ways to improve service.

  • An ability to work with limited direction.

All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or other legally protected status.

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