PDS Tech Inc Credit and Collections Coordinator in North Palm Beach, Florida
Address collection/accounts receivable issues and assist with special projects based on departmental goals and objectives.
Resolve complex issues.
Demonstrate a positive working relationship with departments to accomplish the goals and objectives of the company.
Executes Otis collections process to maximize collections while managing retention.
Executes the collection process by prioritizing activities across client accounts
Identify disputes and resolve is possible or involve the correct department to resolve disputes as quickly as possible.
Prepare statements and other supporting documentation as necessary to generate prompt customer payments and manage AR portfolio
Communicate with internal and external customers through meetings, direct phone calls, and emails to ensure they are aware of the account status.
Record all activity using designated reporting tools.
Coordinate with internal and external stakeholders to follow up on collections.
Reviews and works to resolve past due AR within assigned area of responsibility including internal/external escalation as required.
Manges relationship with customers to ensure favorable payment and minimize the possibility of bad debts.
Keep customer contact information current in our systems - phone numbers, fax numbers, and email addresses.
Prepare data for monthly regional collection meetings.
Strong preference for candidates with prior Shared Services, AP/AR, or call center environment experience
Proficient with Microsoft Office suite (i.e.; Outlook, Word, Excel, etc.)
Must have excellent communication style in both written and verbal
High School Diploma required, supplemented by 3+ years of relevant experience
Associates and/or bachelor’s degree preferred, but not required
All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or other legally protected status.