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PDS Tech Inc Network Operations Tech in Omaha, Nebraska

As a Network Operations Technician you can look forward to providing top-level technical support as a member of the Network Operations team. Our primary responsibilities include proactive monitoring, incident response/troubleshooting, and break/fix engineering for a large-scale global network/security infrastructure

Scope of Job

• Primary responsibilities include proactive monitoring, incident response/troubleshooting, and break/fix engineering for a large-scale global network/security infrastructure

Job Responsibilities:

• Proactively monitor and manage a large scale global multi-vendor network infrastructure

• Provide expert level troubleshooting to quickly identify and resolve network/security related incidents across a wide array of technologies and platforms

• Perform packet captures and provide data analysis to assist in incident resolution

• Assist with client testing, new implementations, and DR testing

• Support a rigorous change control process including creating, reviewing, approving and implementing change records for network/security activities

• Engage, drive and escalate issues with multiple network/security vendors related to incident management

• Support a rigorous problem management process including problem creation and review network/security activities

• Participate in special projects representing network operations on new implementations or troubleshooting deep dives

• Identify opportunities for automation of manual tasks

Job Requirements:

Prefer 1-5 years of experience in a network operations or engineering role

• Demonstrate proficiency in a Networking based technology LAN/WAN (CCNA Skillset)

• Experience diagnosing and resolving complex network switching and routing issues

• Experience configuring and independent troubleshooting of Cisco Switches and Routers

• Knowledge of load balancing concepts is required, preferably with F5 or Citrix NetScaler

• Thorough understanding of the OSI model

• Proficient in troubleshooting with packet capture tools and network protocol analysis

• Basic understanding of Linux fundamentals

• Thorough understanding of the ITIL model including Incident Management, Change Management and Problem Management

• Proficiency with using network monitoring and management tools in a large-scale environment

• Experience in defining and creating process documentation

• Excellent communication skills and the ability to deal with clients, vendors, engineers, and managers at various levels

• Ability to communicate technical concepts to non-technical employees

• Ability to manage and prioritize multiple incidents with potentially competing priorities

• Collaborates well with others to solve problems and actively incorporates input from multiple sources

• Ability to work with a global team and apply knowledge to coach and mentor team members as required

• Must be self-motivated and able to think “outside the box”

• Strong desire to learn and grow

Preferred Competencies

• Hands-on experience working with Cisco Nexus, Spine-and-Leaf Architecture, and F5 or Citrix NetScaler load balancing

• Knowledge and experience with network management and monitoring tools such as Splunk, Extrahop, and CA technologies (Spectrum)

• Proficiency with scripting languages such as Python

• Working knowledge of Palo Alto & CheckPoint Firewalls is a plus

• Cisco ASA configuration and administration

• Certificate management and SSL offloading


• Associate Degree or 1 Year Equivalent Work Experience

License & Certification

• Cisco Certified Network Associate (CCNA) or Cisco Certified Network Professional (CCNP)

Language Skills

• Bi-Lingual is a plus


Schedule: 7AM to 7PM Sunday, Monday, and Tuesday each week, and every other Wednesday (same hours). Scheduled Hours: 11.5 paid time and 30 min lunch

All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or other legally protected status.