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PDS Tech Inc Customer Service Analyst in Palmdale, California

PDS Tech, Inc. is seeking a Customer Service Analyst in Palmdale, CA.

Summary:

  • Provides responsive quality customer service and support at all times.

  • Performs immediate analysis of customer problems and directs the implementation of corrective action to restore function and avoid recurrence.

  • Functions as the customer's single point-of-contact for problem escalation and resolution as required.

  • Records all incidents while maintaining accountability and ownership until resolved.

  • Interfaces with appropriate technical personnel for customer problems that cannot be resolved quickly on the telephone.

  • Monitors progress on problem resolution and initiate feedback to management and the customer.

  • Performs customer follow-up to verify final resolution and determine satisfaction level.

  • Reviews and develops department systems and procedures to ensure effective problem-solving. May be required to perform other related duties as assigned.

All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or other legally protected status.

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