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PDS Tech Inc Systems Engineer- Top Secret in Palmdale, California

PDS Tech, Inc. is seeking a Supportability Engineer, in Palmdale, CA.

This position is for a Supportability Engineer on a classified program within ADP Palmdale, CA.

  • The successful candidate for this position will be working in the Technical Support Center (TSC), providing coverage to field issues by acting as a point of contact atthe client for support of an operational system.

  • Duties include coordinating the resources required for immediate response to field issues, accidents, emergencies, and incidents, directing those activities required to respond to inquiries from the Customer regarding Engineering and Logistic issues.

  • Providing the client and Customer management with written and/or technical status of ongoing activities relative to the solution of critical field problems.

  • Serve as the liaison between the O&M Team and the Hardware/Software Engineering Support Team, and oversee the preparation and submittal of written responses to the issue.

In addition to serving as a point of contact for issues, this individual will provide support to the Deficiency Report (DR) Administrator.

  • Duties will include completing actions necessary for screening/action/support and administration functions.

  • Coordinate with the customer in disposition and control of DR exhibit(s) throughout the lifespan of the Deficiency Report and provide assistance as necessary to support local DR process.

  • Ensure customer service and time objectives are tracked, reported, and achieved.

  • Coordinate interfaces, status and tracking and analysis/investigation requirements for DRs with Support Engineering Integrated Project Teams (IPTs).

  • Periodic travel is required

  • Security Clearance:

  • For this particular position, the candidate must have at a minimum an active Top Secret clearance and must be able to obtain a SBI. Applicants selected will be willing to undergo further government security investigation and must meet eligibility requirements for access to classified information.

  • Experience working with operators and maintainers.

  • Ability to work effectively within an IPT environment, developing and presenting technical information to multiple levels of management and customers.

  • Technical degree and/or equivalent experience working in an operational environment.

  • Experience working with and interpreting engineering data, technical publications, and customer documentation.

Desired skills

  • Experience in working Support Center type activities.

  • Excellent written and verbal communication skills.

  • Ability to work independently or in a team environment.

All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or other legally protected status.