PDS Tech Inc Break Down Assistance Agent in Racine, Wisconsin

PDS Tech, Inc. is seeking a Dealer Representative for an open position in Racine, WI.

Break Down Assistance Agent

We are currently seeking a dynamic Dealer Escalation Representative who will create, manage and oversee all related activities of the part order fulfillment.

Responsibilities include:

  • Liaise with multiple stakeholders (including dealers, suppliers, field personnel, purchasing, logistics, and engineers) to rapidly resolve part availability needs and shipments to improve company image, competitive advantage, customer and dealer satisfaction, equipment uptime, productivity, as well as grow dealer service capability.

  • Provide support services to customers (dealers) including; troubleshooting, problem resolution, and supply of product or material to resolve urgent issues and reduce Total Vehicle Downtime (TVD).

  • Define parts required for top priority (BDA) orders.

  • Researches all options including; part depots, dealer network, international plants, and suppliers to determine availability of stock.

  • Negotiate orders, coordinates shipment, and oversees related activities of third-party vendors to ensure part orders flow effectively through systems and processes in accordance with the organization's customer service standards.

Required Qualifications

  • Associates Degree and/or minimum 2 years of customer service experience

  • Must be able to work flexible schedules- occasional weekends required

The preferred candidate will have experience with the following:

  • Bachelor’s Degree

  • Previous call center experience

  • Typing 35wpm

  • Resourceful, with ability to work in a fast-paced environment with a quick turn-around time

  • Strong communication skills, ability to work within different levels of an organization

  • Team player mentality with the ability to work autonomously

  • Experience working in Microsoft Windows environment

All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or other legally protected status.