PDS Tech Inc Rep Service I in Racine, Wisconsin
PDS Tech, Inc. is seeking Rep Service in New Holland, PA.
- Responsibilities include:Contacting authorized dealers using written and verbal methods to accurately validate equipment informationInteracting with dealers, field personnel and end users to ensure a uniform processMay enlist assistance of established intercompany contacts to assist with complex issuesAbility to work autonomously in a fast paced environment
Associate's degree in Business Management or related discipline; 2+ years’ experience in a customer service, claims/warranty or data entry related role may be considered in lieu of degree
Proficiency in Windows based operating systems
Proficiency across the Microsoft Office Professional software suite
Ability to type 35 WPM
The preferred candidate will have experience with the following:
Bachelor's degree in Business Management or related discipline
5+ years data entry, warranty administration or call center experience
Experience with agriculture or construction products, alternative experience in the automotive, heavy equipment, or off road vehicle markets may be considered as well
Excellent written and verbal communication skills including proper phone etiquette
Possess strong interpersonal, facilitation, problem solving, and team building skills
Ability to type 50+ WPM
Experience working in a CRM system
All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or other legally protected status.