PDS Tech Inc Senior IT Support Analyst in Redmond, Washington

PDS Tech Inc is seeking an IT Support Analyst in Redmond, WA

Responsibilities

  • Responsible for setting up equipment for new hires.

  • Manage asset allocation using asset tracking software.

  • Providing software/hardware troubleshooting across Windows, MacOS, and Linux Ubuntu platforms

  • Provide support for O365 applications via administrative web console.

  • Provides service, maintenance, repairs and for all computers and peripherals as well as routine moves, adds and changes.

  • Administer employee mobile devices using mobile device management software.

  • This role is not stationary and will require providing support across several different offices, within 5 miles of each other, and remotely. Transit between offices is offered onsite.

Enterprise Office/Exchange 365/ Google Suite account administration.

Previous experience deploying network based images via software such as MDT and Deploy Studio.

Previous experience managing workload through a task/ticket based support queue system.

Experience deploying and troubleshooting Windows 7-10, MacOS, Linux (Ubuntu), Android, and iOS on an enterprise level.

A+ certified level of experience troubleshooting desktops and laptops.

Network+ certified level of competence. Familiarity capturing packets, tracing cabling, and performing patching in local IDFs.

Must be comfortable and able to lift and deploy 25lb desktop PCs and monitors at employee desks.

  • 5+ years working in similar Helpdesk or Field IT roles.

All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or other legally protected status.