PDS Tech Inc Inside Sales Rep in Richmond, Virginia
PDS Tech, Inc. is seeking a Inside Sales Representative, in Richmond, VA.
- RESPONSIBILITIES• Process Energy Conservation rebate applications• Make outbound calls to check on outstanding applications• Uncover customer interests and needs, discuss Energy Conservation programs available• Become a subject matter expert on our portfolio of Energy Conservation programs; promote benefits• Discuss eligibility requirements as defined in the terms and conditions• Resolve customer issues and address obstacles impacting the rebate process• Drive continuous improvements in rebate processing and procedures• Coach and train trade-allys (contractors) on rebate application instructions, eligibility requirements, and standard operating procedures• Generate reports and excel spreadsheets• Partner with program lead and field representative to resolve issues and improve performance
• High School Degree or Equivalent
• Minimum of 5 years customer service experience
• Experience promoting program benefits
• Data entry skills (sales, orders, claims, rebates), high data entry accuracy
• Intermediate computer experience (Microsoft Word, Excel, and Outlook)
• Associates or Bachelors degree is preferred
• Excellent written and verbal communication skills
• Ability to multi-task
• Strong Interpersonal skills; including ability to quickly establish and maintain rapport at all levels
All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or other legally protected status.