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PDS Tech Inc Q.A. Returns Administrator in Roanoke, Texas

PDS Tech Inc is seeking a Q.A. Returns Administrator in Northlake, TX.

Essential Duties and Responsibilities:

  • Reviews RMAs in the database system and accepts them into the “returns” process

  • Verifies that the returned product shipments have the accurate number of parts, pieces, boxes or bags and documentation, in accordance with the RMA, and notifies the Wesco Sales representative of the return

  • Determines the appropriate disposition of the returned product in accordance with the reason for the return (i.e., wrong part, early shipment, defective product, etc.) to avoid future escape of non-conforming product

  • Upon verification of the completed disposition of the return product, confirms the return status code of the RMA in the database system as “completed”

  • Prints the RMA report and dispatches it to the Accounting Department for customer account adjustment

  • Assists the Orange Tag Department, Quality Inspection and Cert Review functions, as trained and assigned

  • To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

Essential Competencies:

  • Action Orientated

  • Ability to be self-directed in all stages of the returns process

  • Communication/Relationship/Liaison

  • Communication is generally with Quality Engineers, and occasionally with the Sales representatives and Accounting personnel to facilitate the validation and disposition of product returns

  • Direction/Received

  • General supervision and instructions given for routine work and detailed instructions given for new activities or special assignments

  • Discretion/Latitude/Decision Quality

  • Performs job tasks with minimum direction; determines disposition on products based on reason of return, in accordance with WQAWI; decisions are based on pre-set guidelines and work instructions only

  • Drive for Results

  • Ability to consistently meet or exceed departmental goals and objectives accurately and efficiently and to finish assigned tasks or projects on time

  • Error Impact

  • Errors in disposition of product with defects, incorrect identification, or labelling could cause escape of non-conforming or defective parts for future orders, with financial loss of time and resources and additional Return of Materials Authorizations (RMAs)

  • Knowledge/Methods/Processes

  • Ability to utilize the internal systems and resources available to communicate and perform the essential job functions with maximum efficiency, specifically the Returns system processes

  • Mathematical Skills

  • Ability to perform basic math skills and the use of a calculator

  • Problem Solving

  • Ability to recognize inconsistencies in details of product return, against RMA description and notify the sales representative for assistance

  • Reasoning Ability

  • Ability to apply common sense understanding to carry out instructions furnished in written and in oral form. Ability to deal with problems involving several concrete variables in standardized situations and know when to ask for assistance

  • Systems/Resources

  • Ability to utilize the internal systems and resources is a critical aspect of accessing necessary information and communication; Systems include Wesco U.S. intra-net system, database system, email, and the use of printers, copiers, faxes and in-house telephone systems

  • Written and Oral Skills

  • Ability to competently perform basic writing and speaking skills in English and perform accurate data entry and clear notes in data base system

Essential Values:

  • Customer Focus- Dedicated to meeting or exceeding the expectations and requirements of internal and external customers with excellence

  • Ethics and Values- Maintains high level of professionalism and business ethics, in line with Wesco’s values; Code of Conduct Polices and all local, State and Federal laws

  • Integrity and Trust- Performs all business matters in a trusted manner, being recognized as a direct and truthful individual, which adheres to and upholds all Wesco employment policies and procedures, Regulatory Compliance, safety and security policies, as applicable

  • Teamwork- Fosters an open environment and encourages employees to work together cohesively

  • Time Management- Uses time effectively and efficiently, specifically related to meeting customer requirements and timelines with maximum efficiency

Education, Experience and Qualifications:

  • Educated to National Vocational Level (NVQ) or equivalent (EU)

  • High School diploma or equivalent (USA)

  • Steel-toed shoes


  • Minimum of 1 year data entry and industry experience is preferred


  • Excellent organizational and time-management skills

  • Clear and accurate data entry and documentation skills

  • Strong follow-through and perseverance to handle multiple tasks simultaneously

  • Excellent customer service skills with the ability to deal tactfully, confidently and ethically with both internal customers; Ability to be detailed oriented and perform in-depth research, if required

  • Ability to be cross-trained in multiple critical areas of the department

  • Strong competency working with integrated data systems and Microsoft Office Suite, including Outlook, as required

All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or other legally protected status.