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PDS Tech Inc Customer Service in Rockford, Illinois

PDS Tech, Inc. is seeking a Customer Service Representative, in Rockford, IL.


  • Ability to communicate effectively and professionally with customers. Digest large amounts of data quickly, deal with ambiguity, be decision-oriented, a quick leaner and open minded.

  • Receipt, review and processing of customer orders, RFQ’s and discrepancies in accordance with standard terms and conditions or customer specific contractual obligations.

  • Extensive internal interface with various support organizations within the organization.

  • Ensuring all necessary flow-downs to supply chain, shipping, quality, etc. are communicated timely and accurately.

  • Management of contracts to include assistance with customer delivery status inquiries, customer delivery expedite requests, the implementation of contract modifications to standard work and other customer requests as needed.

  • Responsible for assisting with timely payment from customers.

  • Participate in continuous improvement initiatives.

Basic Qualifications:

  • 3+ years’ experience in customer service or contracts with a Bachelor's Degree.

  • 1+ years’ experience in customer service or contracts with a MBA Degree.

Preferred Qualifications:

  • Microsoft applications (Outlook, PowerPoint, Excel, etc.).

  • SAP knowledge.

  • ACE, Six Sigma continuous improvement experience.

  • Reporting, database manipulation and/or VBA a plus.

All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or other legally protected status.