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PDS Tech Inc Technician Quality-Customer Service in Saint Louis, Missouri

PDS is currently sourcing for a Technician Quality-Customer Service Candidate with the following qualifications:

Job description: Position Summary:

As a Technician Quality, you’ll be responsible for receiving samples and entering them into the L.I.M. system (Laboratory Management Information System) and Customer Service functions.

• Understand and adhere to all safety requirements

• Receive samples from the receiving dock and lobbies

• Acquire knowledge of laboratory tests and choose appropriate test for laboratory samples

• Enter samples into the Laboratory Information database

• Handle customer service inquiries via phone, email, and in person

• Send daily reports to customers via email, fax, or mail

• Prepare samples and shipments for laboratory as needed

• Assist with other laboratory functions as needed


• Bachelor of Science from an accredited University (a combination of education and experience will be taken into consideration)

• Customer service experience in the Pet Food industry preferred

• Experience using a Laboratory Information Management System (LIMS)

• General knowledge of laboratory practices and safety

• Ability to work in a fast-paced team environment

• Strong oral, written, and organization skills

Additional Physical Requirements:

• Must have full dexterity of wrists, hands, and fingers to carry out required tasks

• Ability to lift 50lbs

• Background in chemistry or microbiology testing in food science preferred

All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or other legally protected status.